Infographic from the ACCC report .
A total of 2699 responses were received from the public , 2270 of which related to new caravans purchased within the relevant period . The enforcement body also received 67 responses from suppliers , including manufacturers who also sell directly to the public .
The ACCC released a second targeted survey in early 2022 , seeking further details from respondents about the brand and model of caravan they had purchased .
“ This additional information will assist the ACCC in identifying any manufacturers and suppliers who may be engaging in systemic noncompliance with the Australian Consumer Law .”
The ACCC conducted additional interviews with individual suppliers ( some of whom were also manufacturers ) and met with industry representatives .
“ We also presented initial findings about how suppliers and manufacturers could improve compliance with the ACL at caravan industry conferences and forums ,” the report says .
However , the report also recognises the limitations of the data it collected , highlighting that caravan purchases who had a negative experience were more likely to respond to the survey or contact the ACCC , and that the number of survey respondents was low as an overall proportion of caravans registered in Australia ( over 700,000 ).
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