RV FEATURE
WAKE-UP CALL
Stuart Lamont , the CEO of the Caravan and Camping Industry Association , said the industry viewed the report as a “ wake-up call ” in a challenging economic environment , including supply chains that had been affected by covid .
“ This is a timely reminder of the Australian Consumer Law obligations for everyone in the industry ,” he said .
“ The ACCC has done a survey and identified some issues . The vast majority of people ( manufacturers ) know what their ACL obligations are and , during an incredibly difficult time , do their best to honour them and satisfy consumers . And where individual businesses do fall short , we welcome the additional education and guidance from the ACCC .”
Mr Lamont acknowledged that some parts of the RV manufacturing industry had become “ caught up in volume ” in the post-covid-lockdown environment as manufacturers tried to keep pace with demand , and that this may have caused some issues in terms of ACL compliance .
“ However , we want our consumer expectations to be met ,” he said . “ Buying a new caravan is a highly emotional and financial purchase , one that is highly valued and aspirational . As a result of that , we want people to have an extraordinary time and , in isolated cases , we as an industry are pulling up short and we need to be better .”
Infographic from the ACCC report .
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