RV FEATURE
As full-time travellers , we have actually reduced our monthly costs by switching to Starlink and opting for cheaper mobile phone services for times when we are not in the van . As an example , you can get two SIMs on a family plan through Aldi Mobile with 44GB per month shared data for just $ 45 per month . Any unused data is rolled over to the next month . Aldi uses the Telstra wholesale 4G network , which has been more than adequate for our needs .
USER SUPPORT
This is another contentious issue . There is no phone support and no Australian help desk . All support is through the Starlink app or website , and it is all done through text and email . Many users , particularly in the US , experienced severe delays in getting issues resolved . This has largely been overcome and resolution times have improved dramatically . I haven ’ t had any issues but , the one time I did need support , my query was answered within 12 hours . In my opinion , this compares much more favourably to my experiences with the support offered by the major telcos .
The underside of the router showing the power and dish connections .
THEFT
Do I need to worry about someone stealing my dish ?
I suppose the Starlink dish is as prone to theft as anything else left outside these days but , in reality , it is completely useless to a thief . You just report your dish as stolen and Starlink will lock it out of the system , rendering it unusable .
You can take steps to make it harder for a thief to steal your dish . The stand has holes in the legs , allowing you to peg it to the ground . You can also mount your dish to a pole that is attached to your caravan . There are commercial solutions available , as well as myriad homemade pole mounts owners have created using little more than some PVC pipe and some mounting brackets available from any hardware store . These have the added advantage of getting a clearer view of the sky as well as eliminating the danger of someone tripping or running over the dish , both of which I have seen happen .
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