RV FEATURE
Research RV owners ' groups . This picture was taken at a Hilltop gathering , which was full of ' Hilltopians ' enthusiastic to chat about their caravans .
SUPPLIERS
1 . Suppliers must not accept payment for caravans if they know that they are not able to supply the products within the timeframe quoted or within a reasonable timeframe .
2 . The ACCC expects that suppliers will be proactive and accurate in communicating any delivery delays and reasons for delays to consumers . The same applies to any delays to repairs .
3 . Suppliers must be truthful in any statements they make to consumers about the caravans they are selling . Suppliers should exercise caution when making representations about the performance of caravans , consumer guarantee rights and warranties .
4 . Any opinion that the consumer is not entitled to a remedy must be based on a thorough assessment of the caravan .
5 . Suppliers must not engage in conduct which is unconscionable . This includes conduct that is harsh , oppressive or beyond hard commercial bargaining . The obligation also applies to manufacturers in their engagement with suppliers .
6 . Suppliers have a right to be indemnified by the manufacturer for the cost of providing consumers with remedies for failures with the consumer guarantees . For most failures , the indemnity includes the cost of the part ( s ) and other costs , such as labour . Manufacturers must not misrepresent the nature or extent of their obligation to indemnify a supplier .
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