RV FEATURE
This Jayco Expanda served the Logans well , but they had wanted to upgrade to a van with all the comforts and mod-cons .
For Sylwia , who has adopted Australia has her home country , it simply does not make sense .
“ How can our money be so badly mismanaged and how can we all have our lives affected this way , only for the person responsible to face no consequences ?”
It ’ s a good question .
Sylwia has taken the matter to the ACCC , Consumer Affair Victoria , the media and even the police . At every turn , she ’ s been told that the matter simply needs to ‘ run its course ’, with the police telling her that it appeared to be a civil , rather than criminal , matter .
Sylwia and her family were asked to pay an initial deposit of $ 15,000 . In January 2024 , she was told that their van would be ready by March 2024 . In May , Tango asked Sylwia to pay the outstanding balance on the van – about $ 70,000 – promising that the van was only a couple weeks away .
But by June and especially July , it began to dawn on her and her husband that something was truly wrong . After months of being fed excuses as to why the van was not ready , she demanded a meeting with proprietor Sarah Horter , was denied that meeting , and within weeks it was clear that Tango had gone belly-up .
But Sylwia is far from the only Tango customer in this situation , and that ’ s where the Tango Caravan Owners and Victims group has proven so beneficial . It has become , in part , a support group for customers who have had their financial lives ruined by this situation .
For now , there appears to be not much more for these Tango customers to do . As they await the report from Pitcher Partners , which will detail what happened to cause the collapse of the company , they can only support each other as best they can .
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